Terms

Company information

Destiny Home Hub ("Destiny", "we", "us") is run by two self-employed individuals in Cyprus. It is not a registered company.

This information is provided under the EU e-commerce rules as applied in Cyprus.

Terms of Service

These terms apply when a host signs up for Destiny. By saving a card or paying, the host accepts them.

1. Who these terms are for

Destiny is a service for hosts of short-term rentals, used in the course of their business. "Host" means the person or business that signs up. "Guest" means a person staying at the host's property.

2. The service

Destiny gives each property a digital guidebook for guests, translated into the guests' languages, with request buttons. Requests and problem reports appear in the host's dashboard. Guests can book and pay for paid extras that the host offers. Pro connects the host's Airbnb and Booking.com accounts through Channex, for bookings, availability, prices and guest messages; we add more channels over time. Both plans can also read calendar links (iCal) from other booking sites. Base has no channel connections.

3. Plans and prices (per property)

• Base costs the same per property however many properties the host has.
• New hosts sign up on Pro, with its free trial (section 4 has the founding and Early List terms). A host who prefers Base can ask by email to switch, during or after the trial.
• A switch during the trial takes effect when the trial ends, so the first charge is at Base's price. A switch after the trial takes effect from the next billing period, with no refund or credit for the current one. For a yearly plan that is the renewal, and the 14-day refund rule in section 7 applies as written. The per-night fee stops from the day the switch takes effect; nights booked before then are still charged. Channel connections end when a switch to Base takes effect.
• The Pro price per property depends on the host's number of active properties (n). The price for n applies to all n properties, not only the newest one:
  • n of 100 or more: €10.70 per property per month.
  • otherwise: €10.70 + €10.10 × 0.9455^(n − 1) per property per month, rounded to the nearest cent.
• Examples, Pro, per property:

• Yearly plans are paid upfront: 10 months' price for 12 months.
• Base includes 2 logins. Pro includes unlimited team members and team roles.
• Pro connects booking channels (section 2). Base syncs calendars by calendar link (iCal) only.
• Base includes the guidebook in 3 languages. Pro includes unlimited languages.
• Your price per property never goes up for as long as you stay subscribed without a break. Price changes apply to new subscriptions only. Founding member prices are protected (section 4).

4. Founding members

• The founding offer is open to the first 33 hosts who save a card before the founding offer ends. We announce the end date on our website at least 7 days before. A spot counts only once the card is saved.
• Founding members get 28% off the Pro subscription for as long as they stay subscribed without a break, including properties added later.
• Founding price per property: the Pro monthly price for the host's number of properties (section 3) × 0.72, rounded to the nearest cent. Monthly: that price each month. Yearly: 9 × that price each year, for as long as the host stays subscribed without a break. Both are €0 at sign-up, with a free trial; nothing is charged until the trial ends. A yearly plan's year runs 12 months from its first charge.
• Examples, founding, per property:

• The per-night fee (€0.53) is the same for founding members.
• A founding member who switches to Base pays Base's price and gives up the founding price.
• Monthly and yearly founding members get a free trial. Founding trials start on launch day, and the first charge is 14 days after launch. We email the exact amount 3 days before the first charge. We announce the launch date on our website and by email to everyone who has signed up.
• Before the first charge, the bill is set to the number of properties the host has set up in the dashboard.
• When the 33 spots are taken, new sign-ups before the founding offer ends get a free Pro trial at the normal price ("Early List"). Early List trials start on launch day, and the first charge is 14 days after launch, the same as for founding members. Once the founding offer has ended, new sign-ups get the normal 14-day Pro trial.

5. Payment and billing

• Payments are processed by Stripe. We never see or store full card numbers.
• Subscriptions are charged in advance. The per-night fee is charged monthly, after the month it covers.
• A property added later is charged from the day it is added, for the part of the period that remains. When the number of properties changes, the price per property changes with it, for all properties, for the part of the period that remains.
• If a payment fails, we email the host and try again. If it still fails after 14 days, we may pause the account until payment is made.

6. Booked nights (Pro)

• We count booked nights only from bookings that come through the host's connected channels. Bookings from calendar links, or added by hand, are not charged.
• A night is counted after it has passed. A booking cancelled before then is not charged.
• If a host believes nights were counted wrongly (for example a cancelled booking still showing), they can tell us within 30 days of the bill. We check and refund any nights charged in error.

7. Cancelling and refunds

• Monthly plans: cancel anytime. The plan runs to the end of the paid month and is not charged again.
• Yearly plans: full refund if cancelled within 14 days of a yearly payment. After that there is no refund, the plan runs to the end of the paid year, and renewal can be switched off anytime.
• We send a reminder 30 days before a yearly renewal.
• During a free trial, cancel anytime before the trial ends and nothing is charged.

8. Delivery guarantee

This applies to every founding member, whichever plan they chose. If Destiny is not running a founding member's bookings, prices and guest messages within 30 days of launch, we refund in full everything they have paid us. The founding member asks by email to destinyhomehub@gmail.com within 60 days of launch.

9. Paid extras

• Hosts set their own prices. The minimum is €10 per extra.
• Guests pay by card through Stripe. Payouts go to the host's own Stripe account (Stripe Connect). To receive payouts, the host must accept Stripe's terms for connected accounts and complete Stripe's identity checks.
• Destiny keeps a fee from each paid extra. Card fees are included in it.

• Other extras added later will show their fee before the host turns them on.
• The agreement for an extra is between the host and the guest. The host is responsible for providing it, for refunds to guests, and for any taxes on it. If the host refunds a guest, Destiny's fee on that extra is also refunded where Stripe returns it.

10. The host's responsibilities

• Keep the guidebook accurate: check-in details, house rules, safety and emergency information.
• Only upload texts and photos the host owns or has the right to use.
• Follow the laws that apply to their rental, including tourism, tax and data protection rules.
• Keep logins private. The host is responsible for what their team members do in the account.
• Keep connected Airbnb and Booking.com accounts active, and follow those platforms' rules.

11. Translations

Texts are translated automatically. Translations can contain mistakes. The host should check important information, such as safety and check-in instructions, in each language.

12. Availability and changes

We work to keep Destiny available at all times, but we cannot promise it will never be interrupted. We may improve or change features. If we remove a feature a host pays for, we tell them in advance and they may cancel with a refund for the unused part of a prepaid period.

13. Liability

• We are not liable for indirect losses, such as lost bookings or lost profit.
• Our total liability in any 12 months is limited to the amount the host paid us in those 12 months.
• Nothing in these terms limits liability that cannot be limited by law.

14. Ending the account

Hosts can close their account anytime by email. We may suspend or close an account that breaks these terms, after a warning where possible. After closing, the host can ask for an export of their data within 30 days. After that we delete it, except what we must keep by law (for example billing records).

15. VAT

We are not currently registered for VAT, so no VAT is charged. If we become VAT-registered, VAT will be added where the law requires it, with at least 30 days' notice by email.

16. Law and disputes

These terms are governed by the law of the Republic of Cyprus. The courts of Nicosia have jurisdiction. Please contact us first; we will try to solve any problem directly.

17. Changes to these terms

We may update these terms. We email hosts at least 30 days before important changes take effect.

Data processing terms (part of the Terms of Service)

For guest data, the host is the controller and Destiny is the processor, as set out in Article 28 of the GDPR.

• What we process: what guests send through the guidebook (requests, problem reports, messages, chosen language), booking dates and channel from the host's calendar links, guest messages and booking details from the host's connected channels, and anonymous visit statistics.
• Why: only to run Destiny for the host, following the host's instructions as set by these terms and the host's settings.
• Confidentiality: only the two of us, and the services listed below, can access the data, and only as needed.
• Security: encrypted connections, access limited by login, data stored in the EU where possible.
• Sub-processors: we use the services below. We tell hosts by email at least 30 days before adding a new one; a host can object and cancel.
• Help with rights: we help the host answer guests' requests to see or delete their data.
• Breaches: we tell the host without undue delay, and within 48 hours of finding out, if guest data is affected.
• End of service: we delete or return guest data within 30 days after the account is closed, unless the law requires us to keep it.
• Audits: we give the host the information needed to show we follow these terms.

"EU safeguards" means the EU Standard Contractual Clauses or the EU-US Data Privacy Framework.